Effective date: 5 November 2026 | Last updated: 5 November 2026
Sayujya Botanics is operated by sayujyabotanics, with its principal business address at 13, Ramnivas Chal, Behind ICICI Bank, Sevashram Road, Bharuch, Gujarat 392001, India. This policy explains how we handle personal information when you visit sayujyabotanics.com, place an order, use an account or wishlist, or contact us.
| Information | Purpose |
|---|---|
| Name, email, phone number and billing or delivery address | Process and deliver orders, send order updates and respond to you. |
| Products ordered, order value, transaction references, payment status and refund records | Confirm payments, fulfil purchases, resolve payment issues and keep accounting records. |
| Account details and saved shopping preferences | Provide account access, order history and wishlist features that you choose to use. |
| IP address, device and browser information, security logs and browsing or referral data | Maintain website security and performance; measure visits or referrals where optional measurement is enabled. |
| Messages, reviews and product or packaging photos you choose to send | Answer enquiries and investigate product, delivery or service concerns. |
| Marketing preferences and consent records | Send promotions you have chosen to receive and respect opt-outs. |
Please provide accurate details. If you order for someone else, share their delivery details only with their permission. Avoid sending unrelated medical records, identity documents or financial information in support messages.
Available payment methods are shown at checkout. If you choose an online payment service, the bank or payment provider processes the payment under its own privacy notice. We use payment confirmations, transaction references, amounts, status and refund details to administer your order. Information entered directly into a provider's payment interface is handled by that provider. For a bank or UPI refund, we may request the minimum beneficiary details needed to complete the refund. Never send us your card CVV, payment password or OTP in a message. Contact us if you need help identifying the provider for a transaction.
We use information for the purposes above, to prevent fraud and misuse, meet legal obligations, and resolve disputes. We request consent where required. Supplying information needed to fulfil an order does not automatically subscribe you to promotional messages.
We share relevant information with service providers involved in fulfilling your request: payment services for payment and refunds; hosting and security services for running and protecting the website; couriers for delivery; and communication services for order updates and support. Professional advisers or authorities may receive information where necessary for accounting, legal obligations or a dispute. Access is limited to information needed for the relevant service or lawful purpose. Contact us for details of the providers involved in your order or request.
We do not sell personal information. Information may also be disclosed when legally required, to protect lawful rights, or in a business transfer with appropriate confidentiality and notice arrangements.
The store uses cookies or similar storage to support shopping, account and security functions. If optional analytics, advertising, referral measurement, newsletter tracking or embedded content is used, its processing is subject to the notice and choices applicable to that feature and to applicable law. Read our Cookie Policy for an explanation of cookie categories and ways to manage browser storage. Continuing to browse does not by itself subscribe you to marketing.
You can unsubscribe using the link in our promotional emails or contact anitabakre65@gmail.com to stop promotional messages. If you receive opted-in WhatsApp or SMS promotions, reply STOP where that option is supported or contact us. Essential order, delivery, refund and security messages may still be sent.
We keep personal information for the purpose for which it was collected and for any additional period required by applicable law or a genuine unresolved claim. Retention is assessed by record type:
We review whether retained information is still needed and delete or anonymise it when its purposes and applicable retention obligations end. A legal requirement or unresolved dispute may require a longer period. Contact us for retention information relevant to your records.
We use reasonable safeguards appropriate to the information we handle, including restricted access and security measures for the website and its service providers. No online service can guarantee absolute security. Protect your account credentials and contact us if you suspect unauthorised use.
Our business is based in India. Processing locations for a particular service depend on the provider involved and may include locations outside India. Where information is transferred, we use the arrangements and safeguards required by applicable law. You may contact us for details of providers and locations relevant to your information.
You may contact anitabakre65@gmail.com to request access to your information, correct it, request deletion, withdraw consent or raise a privacy concern. We may verify your identity using proportionate information. Deletion or withdrawal may affect a service that needs the information, and does not require us to erase records we must lawfully retain. We will explain any applicable limitation and honour additional rights available under law as they apply.
Privacy grievance officer: Anita Bakre, Proprietor. Email: anitabakre65@gmail.com. Phone: +91 9913736223. Address: 13, Ramnivas Chal, Behind ICICI Bank, Sevashram Road, Bharuch, Gujarat 392001, India. We address privacy grievances within one month of receipt, or sooner where applicable law requires.
The store is intended for adults. A parent or guardian should make purchases for a child. We do not knowingly solicit personal information from children; contact us if you believe a child has supplied it so we can take appropriate action.
We may update this policy and show the revised date above. Material changes will be communicated as appropriate. A policy update does not replace fresh consent where it is required.