Effective date: 5 November 2026 | Last updated: 5 November 2026
This policy covers purchases made directly from sayujyabotanics.com. For assistance, contact anitabakre65@gmail.com or +91 9913736223 with your order number. Purchases from another seller should be taken up with that seller, without limiting any rights you may have against us under law.
Business days in this policy mean Monday to Saturday, excluding Sundays and public holidays in Gujarat. Bank credit times depend on the working days of your bank or payment provider.
Request cancellation as soon as possible. We accept cancellation without a cancellation fee while the order has not been dispatched and can still be stopped. If it has already been handed to the courier, we will explain whether interception is possible and what return options apply. A refund for an accepted cancellation follows the timing below.
If we cancel because an item is unavailable, delivery is not serviceable or we cannot fulfil the order, we will explain the reason and refund the payment collected for the cancelled purchase, including associated shipping charges. Store credit is offered only if you choose it.
Contact us if an item arrives damaged or leaking, is incorrect, missing, expired, defective, unsafe or materially different from its description. Remedies for qualifying issues may include replacement or refund, taking account of your preference and legal entitlements. Late-delivery claims will also be assessed under applicable law.
Please report an issue as soon as practical, preferably within 7 calendar days of delivery. This preferred reporting period helps us investigate; it is not a deadline that removes statutory rights or prevents a claim about a defect discovered later.
We do not accept returns or exchanges solely because you change your mind, choose the wrong product or no longer want an accurately described item after dispatch. Before dispatch, you may request cancellation as described above. This restriction does not affect the remedies for product or delivery problems described in this policy.
Any hygiene restriction applies only to voluntary change-of-mind returns. It does not exclude a valid claim involving defective, damaged, incorrect, unsafe, expired or misdescribed goods. An item does not have to remain unopened where opening or reasonable use was necessary to discover the problem.
Personal preference or dissatisfaction with an accurately described product is different from a product fault. If you experience an adverse reaction, stop using the product and contact us. We will assess the concern fairly; a reaction or an opened seal does not automatically remove any legal remedy.
We aim to review the information and advise the next step within 2 business days. If we need more information, we will explain what is needed and why. A return may not be required in every case.
For an accepted claim caused by our error or a qualifying product or delivery fault, we arrange collection or reimburse reasonable agreed return postage. We do not deduct a restocking fee from such refunds. Any costs for a separately agreed voluntary return will be explained before you agree.
The return address and any collection instructions will be supplied by our support team. Pack an authorised return securely. If a qualifying return involves a promotional gift, we may request its return where reasonably possible, but will not use that request to defeat a statutory remedy.
For a full order cancelled before dispatch, or a full return caused by our error or a qualifying fault, the refund includes the amount paid and original shipping charges. For a partial claim, we explain the affected item value and any attributable shipping refund. Discounts are reflected in the amount actually paid; unrelated discounts are not retrospectively removed as a penalty.
We initiate an accepted refund within 5 business days after approval and, where a return is reasonably required, receipt or agreed evidence of return. We do not use inspection to delay a refund unreasonably. A faster legal or payment-provider deadline will prevail.
Prepaid refunds go to the original payment method wherever available. For cash-on-delivery purchases or a payment method that cannot accept a reversal, we agree a bank or UPI refund with you. Expected credit time after initiation is usually 5 to 10 business days, depending on the payment provider. We send a refund reference where available and help trace a missing credit.
If you disagree with our decision or a refund is delayed, contact anitabakre65@gmail.com with the order and complaint reference. The Contact and Grievance Redressal page explains escalation. This policy supplements and does not replace your legal rights.